Terms & Conditions

1. About these terms

These Terms & Conditions apply when you access the Lickles website or place an order with Lickles, an online and offline food-joint brand operated by Flave on Fire Catering Services. By submitting an order or request, you confirm that the information you provide is accurate and that you agree to these terms.

If you do not agree, please do not submit an order. Questions may be directed through our current Contact Us details.

2. Orders, prices and availability

Products, prices, portions and availability are shown from our current owner-managed menu. Your cart is rechecked and repriced by the server before checkout. If a menu item, price or availability changes, you may be asked to review your cart before continuing.

An order is not accepted merely because an item appears in a cart. Acceptance is subject to availability, accurate customer details, applicable minimum-order rules and payment confirmation.

3. Pre-orders and custom quotes

Pre-orders must satisfy the advance-notice period shown on the website. Corporate, group and event requests may be quote-based. A quote-pending request does not create a payment obligation until Lickles confirms the total.

Requested dates and times are subject to confirmation, kitchen capacity and product availability.

4. Payment and confirmation

Lickles accepts Mobile Money using the payment details presented after checkout. Use the displayed order number as the payment reference. Reporting that payment was made does not itself confirm payment; preparation begins after our team verifies payment.

Never send money to a number that is not displayed in the official Lickles order flow or confirmed through a current phone contact published by Lickles.

5. Collection and delivery

Customers may collect in person, request Lickles delivery where available, or arrange their own rider. Delivery availability, timing and any third-party rider cost may require separate confirmation. Customers are responsible for providing a complete address, working phone number and useful delivery instructions.

6. Cancellations and refunds

Contact us promptly if you need to change or cancel an order. Whether a change is possible depends on payment status, preparation progress, scheduled time and ingredients already committed.

If Lickles cannot fulfil a paid order, the paid amount will be refunded to the applicable Mobile Money number. Other refund requests are reviewed according to the circumstances and work already completed.

7. Allergies and food safety

Our kitchen handles eggs, peanuts, gluten and other common allergens. We take allergy information seriously but cannot guarantee zero cross-contamination. Customers with serious allergies should call a current phone contact before ordering and should not rely only on a note entered online.

8. Acceptable use and responsibility

Do not misuse the website, submit false orders, attempt unauthorised access, interfere with service operation or use another person’s information without permission. You are responsible for checking your order, quantities, fulfilment choice and contact details before submission.

9. Changes and contact

We may update these terms to reflect changes to our ordering service or legal obligations. The current version will be published here with its update date.

Use the current channels on our Contact Us page.